Agency policy

At Dai Nam Travel, our agency policy ensures a smooth and transparent experience for all customers. Below are key points of our policy:

• Booking & Confirmation: All bookings must be confirmed with a deposit or full payment, depending on the trip package. Once confirmed, you will receive a booking voucher.
• Cancellation & Refunds: Cancellations made within the specified time will receive a full or partial refund. Any last-minute cancellations may incur fees as per the terms outlined in each package.
• Changes to Itinerary: Changes to itineraries, such as dates or activities, are subject to availability and may incur additional fees.
• Travel Insurance: We recommend all clients purchase travel insurance to cover unforeseen circumstances such as cancellations, delays, or medical emergencies.
• Liability: The agency is not liable for any personal injury, loss, or damage to property during the trip. However, we will assist in every way possible in case of an emergency.
• Customer Service: For any inquiries or issues, our customer support is available 24/7 to assist you throughout your travel journey.
• Privacy Policy: Your personal information is securely handled and will not be shared with third parties without your consent.

Please review our full policy before confirming your booking for detailed terms and conditions.